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Review: BodyBugg

PastaQueen reviews The BodyBugg, a device that monitors how many calories you burn via fancy science stuff.

The BodyBugg


Disclosure: Personal trainer Elizabeth Sherman sent me the BodyBugg V2 and a free 3-month subscription to the MyApex.com tracking service, both for my personal use, to see if I wanted to buy the product. No review was mandated, but I agreed to mention her services if I blogged about it, which I was happy to do because she was awesome! You can purchase a Bodybugg or GoWear fit at Amazon.

I first heard about the BodyBugg when I was eating sushi. The raven-haired friend of a friend to my left took off her business jacket to expose some lush cleavage…and a device strapped to her arm. (But seriously, she was stacked and even us straight girls noticed it.) The BodyBugg attaches to your upper right arm, similar to an iPod holder. However, instead of playing music it estimates how many calories you are burning via sensors that monitor your body temperature and sweat levels, and via an accelerometer which measures gravity and motion. Read more about the science behind the BodyBugg here.

I, geek girl that I am, thought this was Awesome with a capital A. So I wrote to the BodyBugg people asking if I could test a unit for the blog…and never got a response. Yes, sadly not all corporations bow down before my awesome power. I have been lucky to get many cool freebies because of this blog (which I am grateful for and appreciative of), but anyone who is jealous of all my free crap can smile gleefully knowing I don’t get everything I want.

However, never underestimate the power of the people, specifically the people on Twitter. One of the reasons I’ve grown to love Twitter is because of the opportunities it provides. I found a freelance web design project there and I also learned that a friend of a friend had a BodyBugg available to try. So, I contacted Elizabeth Sherman, Licensed Wellness Coach, ACE Certified PT & LWMC, and NESTA Certified Fitness Nutrition Coach and she sent me a unit to test and a 3-month subscription to the online tracking service, myapex.com, that manages your data.

The BodyBugg attached comfortably to my arm, which has some flab left over from my days of morbid obesity. It automatically turns itself on 1-10 minutes after you’ve strapped it on, notifying you that it’s started tracking by buzzing like a cell phone. This caused me to jolt in surprise the first time I tried it, almost dropping a dish I was washing. It was comfortable and I forgot I was wearing it during the day, though I wouldn’t advise wearing skintight shirts since it would look like you had a pack of cigarettes stored up your sleeve. That’s not very healthy, is it? I even slept in the BudyBugg a couple nights with no problem.

Once you’ve recorded some data, you have to upload it to your account on MyApex.com. Even after you buy the device, you have to pay a monthly service fee to the web site that manages your data, sort of like owning a TiVo. You can plug a cable into your BodyBugg that connects to the USB port of your computer, or you can connect a small round wireless device to the USB hub which talks to the BodyBugg wirelessly so you don’t have to take it off. After you’ve installed the uploading software, you just press the button on the BodyBugg to send your data.

Fancy graphs

When I tested it, the MyApex.com site only worked in Internet Explorer, which is a bit of a bummer since I prefer to use Firefox. However that wasn’t a huge issue for me. I enjoyed analyzing my data because I could look at the peaks and valleys in the chart and recall what I’d done to cause them. The little surge around three o’clock was when my coworkers and I walked to Starbucks. The big surge in the mid-morning was when I went running. Even the three minutes I spent walking to and from the restroom showed up as a small surge. While I have always heard that small amounts of activity can add up, like using the stairs instead of the elevator, seeing these graphs made me realize how true that statement is.

The web site also lets you track your weight and what you’ve eaten. You can then make the adjustments to your lifestyle that you want, either by eating less or moving more, to get the numbers where you want them. The site also offers tips on nutrition and exercise to help you achieve your goals. If you take the BodyBugg off, say to shower or sleep, the web program can estimate your calorie burn during those hours according to your guidelines.

The BodyBugg was really cool to try out, however I tested it during that time last winter when my depression was pretty bad, so I did not use it consistently or as well as I could have. (Yeah, even cool gadgetry didn’t hold my interest. That’s how I knew something was wrong with me.) I’m also on a tight budget right now, so I decided not to buy a BodyBugg for myself. It would be a cool gadget to own if I didn’t owe the headache clinic over a thousand dollars.

Please note, if you have an eating disorder or have OCD, do not buy this device! It would be like mixing Vicodin with alcohol. It will only heighten the levels of your obsession. Stay away! If your brain can handle the graphs, you can buy the BodyBugg from Elizabeth Sherman’s site. She’s got the V2 available for $175 and the newer V3 for $249 which includes a 6-month activation. Full details are available here. (I tested the V2.) Elizabeth also offers wellness coaching and was very encouraging and supportive of me when I tested the BodyBugg. She’s also got a blog, Ambassador of Wellness.

Purchase a Bodybugg or GoWear fit at Amazon

BodyBugg GoWear Fit
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53 Comments

Mara @ What's For Dinner? • February 1, 2009 at 12:29 pm

I’ve seen these things around, and on Biggest Loser, and they’ve intrigued me… then the price made me think twice. It still seems very cool, but the website seems like a lot of work!

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Shawna • February 1, 2009 at 12:29 pm

Ooh, you’ll be just like a contestant on The Biggest Loser! Awesome.

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disha • February 1, 2009 at 12:32 pm

I dot usually comment..but am quite the gadget geek myself..so just wondered..were you surprised by the number of calories burnt? I also wonder how much exactly it is so that can plot into pretty looking graphs :D

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Graized • February 1, 2009 at 1:11 pm

Great review. I think I would get very obsessive with the calorie deficit watching like I already have been with the weighing. That said, it seems like a very respectable product aside from the forced membership at apex in order for it to be anything but a hunk of plastic on your arm.

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Elizabeth Rein • February 1, 2009 at 1:18 pm

Hi!

I just finished your book, and stopped by your site to say hello, and was pleased to see a review of the bodybugg. I bought its cheaper cousin “gowearfit” a few months back, and I really like it. (I hope this isn’t going to get you in trouble by talking about a competitive brand-if so, you can delete). But like all things related to diet and exercise, it can only provide the data, it”s up to the wearer to do all the hard work of exercising, and dieting. I like having it though because it helps me monitor how many calories are appropriate for that day, and so if I’m having a high activity day then I

know I can eat a little more, and not feel guilty. The Gowearfit seems to be fairly accurate about all activities except maybe biking.

Anyway, I enjoyed your site, and your book!

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Stephanie • February 1, 2009 at 1:42 pm

Just wanted to say I’ve been using one of these for the last 7 months. I love it! I like to see the numbers and if I’m a little low in my calories burned for the day I know where I stand and what to do to fix it. I’ve lost 60 pounds. I would definately suggest the Body Bugg to everyone. I would love one of the new ones, they are so small! (and no, I don’t sell them!)

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Tina • February 1, 2009 at 1:50 pm

I have a Body Bugg and I love it! I like being able to see the calories that I was burning just by doing little things at the office. It makes me take an extra lap around the office. It is a great motivator but PQ you are right. I can see some people could be obsessed with the graphs and numbers.

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Anonymous • February 1, 2009 at 2:23 pm

We’re geek-gadget-crazy around here, too. This particular gadget would be a lot more interesting if the subscription wasn’t required.

Spending $200 or more for a piece of plastic that becomes useless in three to six months? (There’s also an “activation fee”.) No thanks.

I’m also not at all impressed that I can’t find what the subscription costs on Elizabeth’s website (after the initial 3 or 6 month one expires.)

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Gadgetgirl • February 1, 2009 at 2:25 pm

So glad to see you put in a warning for us ED/OCD types. I had a similar product from Actigraph and found myself getting very compulsive with it. Fortunately, I lost it one day and it never turned up. After about 2 weeks, the obsession finally faded and I was actually glad I had lost it, despite being out the money.

I do think it is a great device to make people aware of how much or how little they actually move around in a day!

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Eliz • February 1, 2009 at 2:36 pm

Hey Sweetie!

Thanks so much for the kind words & the review. I sell the bodybugg because I think it’s a fantastic tool that gives really good feedback. I’m thrilled that you were happy with your experience. That makes me happy.

And FWIW, the GoWearFit & Bodybugg are the same device, both manufactured by BodyMedia, just being distributed through different channels.

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Eliz • February 1, 2009 at 2:44 pm

@Anonymous – I’m sorry that you weren’t impressed with my website. I don’t have the subscriptions posted on my website because they’re done through APEX. Since I have started licensing the devices, APEX has changed the fees a few times. Rather than have inaccurate data, I chose to leave it off. Thanks for the feedback though.

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Lori • February 1, 2009 at 3:09 pm

Thanks for the review. I was trying to decide between the bodybugg and go wear fit. I ended up ordering the go wear fit, and it should get here tomorrow.

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Crystal • February 1, 2009 at 3:15 pm

I have the GoWear fit myself and just started playing with it. If you hit my blog I have been posting screenshots of my days. I also know of a few that post screenshots of their bodybugg screens as well if you want to see the type of calories burned. Off to update my blog with a list of bodybugg peeps. :)

The gowear fit is by the same maker and initial cost is a bit cheaper. You can even get it on Amazon (I did) paired with the digital display (you can wear like a watch or clip on like a pedometer) then you can see your calories burned without uploading. But you do still need that website subscription as only 5 days history can store. I agreed to the 12 month plan (got 3 month free from purchase) and it will be $6.95 a month. The Gowear fit looks the same as the V3 bodybugg but the button is green instead of black. The one reviewed is the older model V2 and runs on a battery. The newer one and Gowear fit are a rechargable battery by USB cable. They are also smaller in size than the reviewed one.

I like the Gowear fit as you do not enter your food everyday. You enter in three days to create an average and that is the number used. Therefore you can use another tracking sight if you want to. I know my ave is set to 2150 but I haven’t done the three days yet so eventually it will change.

If you like gadgets and have the money to spend I recommend either one really. Depends on what your wanting. There is actually a third one as well made by the same parent company (bodymedia) but that one isn’t as widely known.

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Farmwife • February 1, 2009 at 3:17 pm

I have a Bodybugg — I’m on my 5th week now and I LOVE this thing.

To put it simply — it keeps you honest. You can see what your calorie burn is and make adjustments through your day to keep it up. My goal is set to burn 2350 calories a day — If I can hit 1000 calories before noon, it’s guaranteed to be a great day!

I believe the continuing subscription is $99 a year. I got mine through 24 hour fitness for the $249 with the display watch — I like having the display so that you can see your calorie count without having to download to see what you’ve burned.

You also get a phone coaching session when you sign up, and I found this to be really invaluable — She was able to point out some features that I hadn’t found yet, and give me some advice on exercise and diet.

I’m a happy customer! I’ve lost 7# in the last month :)

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Julie • February 1, 2009 at 4:00 pm

I’ve been using a BodyBugg and the myApex site for about a year and a half now and I can’t say enough good things about it. This thing works and I love it. I’ve lost 60 pounds in the last year by using it. At first, I downloaded it constantly, but that habit went away after a few weeks and now I do it every day or two. The best part is after wearing it for as long as I have, I can pretty much nail it right on the head how many calories I’ve burned just by thinking about how active I’ve been.

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Kyle • February 1, 2009 at 4:24 pm

I don’t think I could handle a BodyBugg. I do want one, but I tend to become obsessive about exercising and I have to watch myself to keep from slipping to the abyss known as ED. I think this might fuel my obsession. But then again, I’m not as crazy as I used to be so maybe I could handle it. If someone gives it to me for Christmas or something I’d try it out, but I wouldn’t spend my own money on it.

I was just blogging about the power of social media too! It’s a cool thing, isn’t it?

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fat bridesmaid • February 1, 2009 at 5:48 pm

Ugh! I’m so jealous! I’ve wanted to try one of those since I saw them on the Biggest Loser. Awesome review!!

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nolafwug • February 1, 2009 at 6:24 pm

This sounds like a really great tool.

I lost 100 pounds last year and the only gadget I used was fitday.com and that’s free. You can track your activites and food intake and it’s a good enough estimate, at least in my experience, to get the big picture over time of what calories in vs. calories out looks like for your lifestyle.

I suppose there is more accuracy and instant gratification in a device such as this. But the goal would be to use this tool to learn about your body and eventually leave it behind like training wheels. (I say that but have yet to leave fitday behind).

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asithi • February 1, 2009 at 9:03 pm

I would love a chance to try this out. No money after the purchase of my house. But I love gadgets. Maybe if I hint enough someone might buy me one. I am glad that there is a cheaper alternative than the body bugg.

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Rachael • February 1, 2009 at 9:36 pm

They’re using this on Biggest Loser this season! I also saw a blurb about it in a fitness magazine lately.

I have disordered eating tendencies, so it’s not for me, but seems like a cool for someone who likes technology and data.

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Elle, XL • February 2, 2009 at 2:53 am

I’m really obsessive about weight loss so while this would be a really bad idea, I’m really interested. I think I might add it to my “me” list. Thanks for the review!

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Tina • February 2, 2009 at 7:25 am

Of all of the fitness gadgets, this is the one I’ve been most interested in. Glad to hear it seems worth it. There have been plenty of times I’ve struggled to lose weight and having a device like this would be helpful.

However, (correct me if I’m wront) this gadget is useless if you aren’t accurately tracking the calories you’re consuming. And, most dieters, in my experience often misestimate this.

While I can’t justify a $250+monthly/annual fees gadget just yet, it’s certainly on my list of things I’d like to save for in the future.

Thanks for reviewing it. Oh—and I could care less how many free Quaker samples you get. Being able to test drive the BodyBugg is like hitting the jackpot! :)

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Christine • February 2, 2009 at 7:35 am

@Eliz –

so what are the accurate as of Feb 1, 2009 prices TODAY?? thanks for info.

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PastaQueen • February 2, 2009 at 9:02 am

@Tina – I can’t log in anymore to check, but I believe if you enter your weight and track your calories burned, it will calculate how many calories you must have eaten to get those numbers. So in that way it might be an eye-opener for people who underestimate what they consume.

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Eliz • February 2, 2009 at 10:13 am

@Christine – Right now, if you activate a v2 or v3 bodybugg, the activation is for 6 months. I get charged from Apex for that activation, Apex gets charged from Bodymedia for that activation – so it’s just passing it forward. After that, all subscriptions are done through Apex. Currently, their rates are:

  • # Month-to-month recurring ($14.95)
  • 1 month (29.95)
  • 3 months ($39.95)
  • 12 months ($99.95)

Additional info can be found here:

http://my.apexfitness.com/vip/help_bodybugg.php

People rag on the subscription for the bodybugg all the time – I’d have to say that it’s thier biggest con. I guess when I think back to all of the money that I spent on thermogenics or books or gimicks, the fact is that it comes down to calories in versus calories out. People complain about the subscription, but IMHO, it’s worth it! If you never had to spend another dime on a product that promised something that didn’t work, would you pay $100 a year for something that did?

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Eliz • February 2, 2009 at 11:48 am

@Tina – As far as the usefulness of the bb, I think it depends on what your expectations are. Using it without logging your food makes it as useless as logging your food without knowing how many calories you’re burning. It bridges the gap between calories in versus calories out.

The bodybugg addresses the activity part of the equation. So, where your eyes are opened as you start logging your food – seeing how many calories you’re eating when you didn’t realize it, the bodybugg does the same thing for activity. Holy Moley! for the first 3 weeks I had mine, my house was spotless! I didn’t want to sit down because I wanted to burn more calories!

So, if you’re looking to increase your activity, the bodybugg can certainly do that for you. As PQ mentioned, you don’t have to log your food, and if you don’t, when you log your wieght, it will tell you how many caloires you’ve averaged to eat over the period since your last weigh-in.

What’s interesting is that we always overestimate the number of calories that we burn & underestimate the number of caloires that we consume. What’s good about the bodybugg app is that when you update your weight, if you are logging your food, it can tell you how ‘off’ you are – use that feedback to either be more precise, or cutback more on your consumed calories.

And as I said above, yes it may seem like a costly investment, but when I consider all of the money spent on quick fixes & magic bullets, this is a tool that works (if used). Who can put a price on that?

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Eliz • February 2, 2009 at 11:50 am

@Julie – That’s awesome Julie! Congratulations & keep up the fantastic work!

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Eliz • February 2, 2009 at 11:51 am

@Farmwife – That’s awesome. Great progress!

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Dee • February 2, 2009 at 7:26 pm

I am so intrigued by this gadget myself, I’ve gone to the website several times wondering if I should just suck it up and buy it and I just can’t get myself to do it, it’s the pricetag that’s holding me back, the fact that it’s so pricey and than add onto that the service fee, uggh! I cannot justify purchasing it. Although I would really like too due to the fact that I workout like a fiend and have been actually gaining weight rather than lose, something is off, and I’d like to know if I’m eating more calories than I think and that’s the issue. *sigh*

Thanks for the review maybe someday I can swing the pricetag.

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JC • February 3, 2009 at 9:28 am

I have used the bodybugg as well. In my experience, it was a great tool to see what’s going on during my crazy days of inconsistent activity.

I also liked to see how many kcals one can burn when doing regular grocery shopping and running other errands. I think people fail to realize that making a conscious effort to get up and move a few times a day can do wonders for creating a deficit.

I agree with you that this device is not for the OCD or over exerciser. I also only feel that someone needs this device for a week or so at most. During this time frame, they will gather all of the info they would ever need to know about their caloric burn.

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BrightAngel • February 3, 2009 at 9:43 am

I loved your Review, AND I also enjoyed reading the comments.

I’ve previously investigated BodyBugg, but because of the high price, I put it on a back-burner for further consideration sometime.

Your Review got me back into it,

Because:

The idea of having more graphs and numbers to focus on and obsess over

very much appeals to me.

As you know, for the past three years I’ve been maintaining a large weight-loss, and for more than 4 years, I’ve been recording all of my food into the software food journal, DietPower. This has given me a tremendous amount of personal data about my food consumption. It has an exercise element as well, but I don’t find that exercise set-up very helpful to me personally.

One of my Maintenance “secrets” is that I have learned to treat dieting as an interesting Hobby, and I continue to moniter my daily data, and I continue to investigate and use new or different diets and dieting tools. A bit obsessive, yes, but I also intersperse other Hobbies to also obsess over…which results in balancing out my life.

One of the comments contained this quote:

“What’s interesting is that we always overestimate the number of calories that we burn & underestimate the number of caloires that we consume. What’s good about the bodybugg app is that when you update your weight, if you are logging your food, it can tell you how ‘off’ you are – use that feedback to either be more precise, or cutback more on your consumed calories.”

I’ve found that my DietPower program does the same kind of thing, however, it automatically sets one’s beginning Metabolism rate per the Harris Benedict formula, and then gives you a current metabolism rate based on how many calories you ate in ratio to the amount of weight you lost or gained. This mathmatical function is rather sluggish and frequently inaccurate, as it cannot distinguish between actual fat loss/gain, and water etc. loss/gain. During plateau periods, it can Really be discouraging to see your metabolism rate getting lower and lower.

However, my long-time use of the program has kept me very conscious of the exact amounts and calories in my daily food intake.

It sounds to me like BodyBugg uses this same mathmatical process…except it adds into the equation the exercise body readings. What I am wondering at this point, is when one’s metabolism rate actually drops below normal where the body actually does burn less…due to weight plateaus or entry into temporary starvation mode or whatever,…does the BodyBugg have the ability to adjust for this, or does it simply assume one is not acurately recording all one’s calories.

Well, I guess I’ll find out.

Because, your Review got me back into researching it,

and I just bought it.

As my husband reminded me,

The question for me isn’t really whether the tool operates properly or not,

What is important is: Will it give me a “focus”,

and an additional way to will keep me interested and continuing with my maintenance process?

Your review made me realize the BodyBugg will probably keep me entertained for quite some time; it will motivate me to further increase my exercise; and it will give me some additional data on my body which might be valuable when added to my current enormous collection of personal numbers.

More data to add to my Experiment of One.

Thanks Pasta Queen.

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Laura Brandon • February 27, 2009 at 11:57 pm

I SO want a Body Bugg. But I can’t afford one either. They seem so amazing though!!

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sam johnson • March 14, 2009 at 4:44 pm

i just bought your book and i cannot put it down.. you have also inspired me to start blog and write about my success… i am 27 years old and i am looking to loose about 110 lbs… i just wanted to say good work on losing the weight and thanks for the inspiration to the rest of us throught this blog and through your book. i mostly love that you are not telling readers what to eat or how much to exercise and that you are doing it your own way! thanks!!

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Tracy • May 9, 2009 at 12:29 pm

Hi, I have been fascinated by these new products. I love gadgets especially anything to do with fitness/health. This is out of my price league currently, so I’ll put some questions out there…

Does anyone know if a product like this will come out with it’s own software? Or will they finally have a competing company come up with the product that allows free internet access (incl. storage) w/purchase or minimal fees/year (like $10)?

Surely, there’s a genious out there that can give this company a run for their money.

Thanks!

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Holly • May 21, 2009 at 10:36 am

I am really interesting in getting a bb. But my main concern is exercise that it does not track. I love to swim and the bb can’t get wet. Is there a way for you to imput activities like swiming into it or into the software so that it will keep track of it for you?

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Laura • September 8, 2009 at 5:29 pm

@Holly – I was wondering the same thing as swimming is my favorite (and most often used) mode of exercise. I haven’t found this info anywhere, but if I do, I’ll come back here and post it.

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Laura • September 8, 2009 at 5:30 pm

@Holly – I was wondering the same thing as swimming is my favorite (and most often used) mode of exercise. I haven’t found this info anywhere, but if I do, I’ll come back here and post it.

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Kelley • September 19, 2009 at 7:08 am

I have been reading as many reviews as I can about Gowear Fit versus Bodybugg. I am leaning toward Gowear Fit, however there has been some debate on entering daily food logs on it. I read that you can change you preferences to allow a daily count. Is this information correct?

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Alecia • September 29, 2009 at 10:18 pm

Hey all! I was dying for a bodybugg but couldn’t afford it so I decided to check out Craigslist or ebay for the “gently used” items that I was sure I would find and you can get some smokin’ deals!!

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Marc • October 1, 2009 at 1:03 pm

It’s $199 on the 24hour fitness website. Please somebody answer this question:

Is it really totally useless without a subscription? You can at least get a heartrate and calorie burn reading, cant you? Like a regular heartrate watch..If so, it’s worth the cost, if not, the forget it.

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Mr. Fitness Tracker • December 3, 2009 at 9:20 am

Got a notice today that bodybugg was on sale at Costco for 179.99 including 12 month online subscription. I was about to take the plunge because I’ve had my eye on it for weeks after seeing it on The Biggest Loser. However, PQ’s OCD comment woke me up. Some background: currently I track my weight daily using hacker’s diet online http://www.fourmilab.ch/hackdiet/online/hdo.html (which is great BTW), measure my intake using CalorieKing (also great) and use a HR monitor on almost all my runs … It has been effective — lost 50 lbs in past 2 years including 30 lbs in ’09 … but how much more tracking does one really need? By now the bottom line is clear — more lifting, running longer, higher intensity, walks at lunch, stairs at work, will equal better results. I think I’ll spend the $200 on some quality denim instead now that I can fit a 36 waist! Thanks Queen!

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KAT • January 11, 2010 at 1:35 pm

I bought a BodyBugg over a year ago and it is accurate. The product is great but the problem is that the company behind it sucks. They have NO customer service — you can go grey waiting on someone to answer a phone call. It is brutal. I actually left a message to purchase some other products as I live outside the US and can’t buy online and got a call back 2 1/2 WEEKS later.

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KAT • January 11, 2010 at 1:39 pm

@Marc – It does not track heart rate and really is pretty useless without the subscription. If you buy the watch which is another $100 then you could at least see your daily calorie burn but not over more than a few days.

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Kathy • January 20, 2010 at 11:05 am

I don’t believe the numbers and I think it is a waste of money–especially the monthly rate!

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Alison • January 22, 2010 at 6:09 pm

I have to say that Bodybugg’s so-called customer service line is an answering machine, and no one ever responds to phone messages left or emails sent. I have been trying for ages to re-subscribe after letting my subscrip lapse. They have taken my money but still not turned on my service, and I have gotten absolutely no response from repeated phone messages and emails. If you go on the bodybugg message boards you will see dozens of similar complaints. Beware!

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bodybugg user for years • February 1, 2010 at 4:24 pm

The product would probably be a great product if they had good(or even halfway decent) customer service and tech support. You can never get through. There is no response when an email is sent. There is no response to voice mail. I have been trying for four weeks. I cannot even get in touch with them to send my armband (it is not working) back for the warranty. I would not recommend anyone getting involved with this company. A great product with a not so great company.

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Alycia • February 13, 2010 at 11:30 pm

The bodybugg is cool but has a lot of issues. I did not realize how problematic it would be with safari. I also think it is very overpriced.

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mthomas • March 4, 2010 at 2:51 pm

I am extremely upset with the budy bugg company. I bought it from 24 hour fitness on Santa Monica Blvd in West Hollywood and tried to activate it, but it said my serial no was already in use. I called the company and said I needed to go back to 24 hour fitness and return it. I went back there and they said they didn’t have the key to get me a new one and had to wait for the manager who would be in later that day to give me a refund. I am out 300 bucks and every time I go back to 24 hour fitness I have to pay 5 bucks for parking. I just wish there was good customer service somewhere. I am stuck with a useless body bugg which I cant use because I cant activate and am so frustrated with 24 hour fitness. I advise people to dont buy it, waste of time and money.

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kym • May 6, 2010 at 7:45 pm

I looked into this but went with one called the M2. it’s not bulky, you wear it on your hip like a pedometer and great online support. plus a lot less cheaper.

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Debbie Knowlton • June 23, 2010 at 4:49 pm

i just bought the body bugg, tried activating it and get this message

Sorry, you’ve entered the wrong serial number. If you have a gray bodybugg®, omit the leading zero when entering the serial numbers. If you have a black bodybugg®, enter all the numbers. For technical support contact 1-866-314-9423.

has anyone had this happen? doesnt say it is already used? help?

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Beth • June 27, 2010 at 6:21 pm

@Debbie Knowlton –

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Beth • June 27, 2010 at 6:23 pm

Yes….I’m so frustrated…same thing happened to me..apparently, this happens CONSTANTLY but the company is not addressing it. I put in the serial number and get the same message…of course, they’re the only company on the planet that doesnt offer 24/7 customer service…so I have to wait till tomorrow to call. What really pisses me off is that they don’t fix this glitch…Just google the term “bodybugg serial number won’t work” and there’s about a million pages cacheted…horrid customer service.

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Jane • June 28, 2010 at 1:06 pm

Nothing but fustration, stopped working after 2 weeks.
On the phone with Tech support for a total of 2 hrs trying to repair and reset it via computer to no avail waited 2 weeks to receive rreplacement. Total waiting time on my tries to contact Tech support, 2 hrs. 40 min, asked to speak with a supervisor told he would call back, still waiting. If agravation burns calories I should be at my goal weight by now. If you purchase this, GOOD LUCK

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Comments are now closed on all PastaQueen entries. The blog is an archive only so I don't have to deal with spammers. For fresh discussions please visit my new blog at JennetteFulda.com.

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Jennette Fulda tells stories to the Internet about her life as a smartass, writer, weight-loss inspiration, chronic headache sufferer, and overall nice person (who is silently judging you). She does this at JenFul now, but you can still have fun perusing her past here.

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